Frequently Asked Questions
Everything you need to know about shopping with London Store Naples
What are your standard shipping times?
We offer express shipping across Italy within 24-48 hours. For international orders within the EU, delivery typically takes 3-5 business days.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
You can return any unworn item with original tags within 14 days of delivery. Please visit our Returns Portal to generate your shipping label.
Are the products sold on London Store Naples authentic?
Yes, we guarantee 100% authenticity for every item in our collection. We source directly from official brand partners and authorized distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for convenient interest-free installments.
Do you have a physical store I can visit?
Yes, you can visit us at our flagship location in the heart of Naples to experience our latest collections in person.