Returns & Exchanges
At London Store Naples, we want you to be completely satisfied with your luxury fashion purchase. If your items are not the perfect fit, you can return or exchange them within 14 days of delivery provided they are in original condition with all tags attached.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring all designer labels and security tags remain intact and untampered with.
Ship to Naples
Affix the provided shipping label to your parcel and drop it off at your nearest authorized courier point for tracked delivery back to our Naples boutique.
Quality Check and Refund
Once our specialists have inspected the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing